Kitsap County Jail

phone cards are purchased at the jail reception by inmates friends and family. no more collect calls. my son is in kitsap county jail has been for nearly 8 months. a month ago mysteriously he can not call home. with money on his calling card account(intelmate) and his books, makes no sense ive called intelmate and they say he calls, yet the phone never rings from the jail anymore. he can call anyone else, just not home. intelmate says there is no block. so this makes no sense to me. anyone have any suggestions? going crazy.